Purpose
This Privacy Policy is designed to explain the San Antonio Zoo’s policies and procedures with
respect to the collection, use, and disclosure by the San Antonio Zoo of information about you in
connection with the San Antonio Zoo website. This Privacy Policy has a limited scope and applies
only to the San Antonio Zoo website.
At the San Antonio Zoo, we take every precaution to protect the information of our users. This
includes online data that is collected through the San Antonio Zoo website, our secure ecommerce
system, in any related online shops, e-newsletter registration, and offline, both on
computers and on paper. We will never ask you for your social security number, sex, race, national
origin, or disability, and we will never sell or share your information with other organizations.

Security
All of our users’ information, not just sensitive information, is restricted in our offices. Only
employees who need the information to perform a specific job (for example, our billing clerk or a
customer service representative) are granted access to personally identifiable information. All
employees are trained and kept up to date on our security and privacy practices. Our employees
are notified and reminded regularly about the importance we place on privacy and what they can
do to ensure our users’ information is protected.
We utilize both online and offline security methods, including firewalls, passwords, and restricted
physical access to the places where your information is stored to help protect personally
identifiable information. The servers that store personally identifiable information are in a secure
environment, in a locked facility.

Type of Information Actively Collected
At various times, the San Antonio Zoo may collect personal information from its website users.
Such information may include your name, address, telephone number, and email address.
Furthermore, for a purchase made through the Zoo’s secure e-commerce site or the San Antonio
Zoo’s online shop, a user may be required to provide additional information such as your credit
card number, expiration date, and billing information.

Type of Information Passively Collected
In addition to the information which users actively provide to the San Antonio Zoo noted above, the
San Antonio Zoo also collects information about how users interact with the San Antonio Zoo
website. We collect passive information for purposes such as (1) testing and improving user
experience with the San Antonio Zoo website, (2) the compilation of demographic data and related
usage information for internal purposes, and (3) for disclosure to third parties such as advertisers
and business partners.
The types of passive information the San Antonio Zoo collects include, without limitation, certain
standard information sent by your Internet browser, such as your Internet Protocol (IP) address,
your device ID, your browser type and capabilities and language, your operating system, the date
and time you access the San Antonio Zoo website, and the referring website from which you linked
to the San Antonio Zoo website. We also collect information related to pages viewed, links clicked,
and other actions taken within the San Antonio Zoo’s website. We may also utilize special links,
electronic images, or other objects embedded within the San Antonio Zoo website—sometimes
referred to as web beacons or tracking pixels—to collect information that helps determine and
analyze how you and other visitors use the San Antonio Zoo website.
If you have provided us with personal information through voluntary means, we may connect your
personal information with passive information collected through the San Antonio Zoo website and
use the combined information to help determine your potential interests in certain products,
services, or the information and for other purposes described in this Privacy Policy.

E-Commerce
Most e-commerce transactions between an online user and the San Antonio Zoo are on our secure
e-commerce site, managed by a company called CoreTech or Donor Box. We have a separate
privacy policy for these separate websites.

Email and SMS/MMS Text Message Registration
If you are interested in signing up to receive San Antonio Zoo emails and text messages up to
10 times each per month, you are welcome to sign up through our website. You are agreeing to
provide your first name, last name, email address, phone number, and more data, and are agreeing
to receive San Antonio Zoo emails and sms and mms texts. You understand that these policies are
subject to change at any time. We do our very best to keep your information safe. If you wish to optout
at any time, we provide a link in every email for you to do so. You will also have the ability to optout
from receiving text messages as well. When you provide any contact info, you can be contacted
by San Antonio Zoo via phone call, email, or text message, and can also receive all
communications including all marketing messages. Carriers are not liable for delayed or
undelivered messages.

Collection of Information from Minors
The San Antonio Zoo website is intended for a general audience, and it is not intended for children
under the age of 13. If you are between 13 and 18 years of age, you must get permission from your
parents or legal guardian before using the San Antonio Zoo website. Use of the an Antonio Zoo
website is prohibited for anyone under the age of 13. If you are under the age of 13, do not attempt
to provide personal information or otherwise use the website. If we are notified that we have
collected personal information from anyone under age 13, we will delete that information as
quickly as is reasonably possible.
The San Antonio Zoo abides by federal law and the guidelines set up by the Federal Trade
Commission regarding youth privacy and the Children’s Online Privacy Protection Act (COPPA).
Although the San Antonio Zoo website may contain information that may be of interest to children,
the San Antonio Zoo website is not directed at children, and we do not knowingly collect or solicit
personal information from children under the age 13.
To report use by a child under age 13, please contact us at the e-mail address listed above, and
include the following information:
• Name of the child you are reporting
• The child’s username or alias he or she is using
• E-mail address used by the child
• The actual age of the child
• Your relationship to the child
• Your basis for making the report

Internet Hyperlinks
This Privacy Policy applies solely to the information collected by us on-line through the San Antonio
Zoo website and does not apply to any website, application, or service other than the San Antonio
Zoo website. The San Antonio Zoo website contains hyperlinks to other websites, applications, and
services provided by third parties that we do not own or control. The San Antonio Zoo cannot be
responsible for the privacy policies and practices of those third-party websites, applications, and
services. Similarly, we cannot be responsible for the privacy policies and practices of any other
websites, applications, and services from which you linked to the San Antonio Zoo website. We
encourage you to be aware when you leave or stop using the San Antonio Zoo website and to read
the privacy policies of each and every third party that may be providing websites, applications, or
information linked to the San Antonio Zoo website.

Web Forms
We use forms on our website for many purposes, including but not limited to registration forms,
event inquiries, membership donations, employment or internship applications, or even to give you
an opportunity to ask us general questions. When you submit information through a form, it is
stored in a database on our web server that can only be accessed by members of the San Antonio
Zoo staff that we designate and train. A copy of the form may also, depending on which form it is,
be sent to the email address of the staff member collecting the information.

Web Analytics
In order to make our website the best it can be, we analyze information from site users to help us
learn how people are using the site if they are using a mobile device or a desktop computer or
visiting from a certain part of the world. We use the industry-standard tool for web analysis, called
Google Analytics. This information helps us constantly improve our site and better serve our
guests. Google Analytics uses HTTP Cookies, a small piece of data stored in your web browser, to
“remember” what a user has done on previous pages/interactions with the website. Usage of a
cookie is in no way linked to any personally identifiable information about the user.

Privacy Rights of California Residents
If you are a California resident, you are entitled to additional privacy rights under California law. If
you submit a written request to the address above, the San Antonio Zoo will provide you with a
California Customer Choice Notice that you may use to opt-out of third-party personal information
sharing. Please specify on your request that you are seeking your “California Customer Choice
Notice” and allow at least 30 days for a response.
Other Provisions
Your use of the San Antonio Zoo website indicates an acceptance of the terms of this Privacy
Policy. We reserve the right to update or amend this Privacy Policy at any time. We will post any
revised version of this Privacy Policy on our website, and we encourage you to refer back to it on a
regular basis. The changes contained in any such revised version of this Privacy Policy will be
effective from the time such revised version is posted unless otherwise specifically stated therein.
This Privacy Policy does not create or confer upon any individual any rights or impose upon the San
Antonio Zoo any rights or obligations outside of, or in addition to, any rights or obligations imposed
by the privacy laws of such individual’s jurisdiction, as applicable. Privacy legislation and an
individual’s right to privacy may differ from one jurisdiction to another. The rights and obligations
described in this Privacy Policy may not apply to all individuals or in all jurisdictions. Should there
be, in a specific case, any inconsistency between this Privacy Policy and the applicable privacy
laws of such individual’s jurisdiction, this Privacy Policy shall be interpreted, in respect of that
case, to give effect to, and comply with, such privacy laws.
Please be aware that, by accessing the San Antonio Zoo website, you acknowledge that our servers
are currently located in the State of Texas and that the various communications may necessarily
result in the transfer of information across state and international boundaries. By accessing the
San Antonio Zoo website and communicating electronically with us, you consent to the processing
and transfer of your personal information as set out in this Privacy Policy. By choosing to access
the San Antonio Zoo website, you consent to any such transfer, storage, or processing of personal
data outside of your state or country.