San Antonio Zoo FAQs
Do I need to have my photograph taken for my membership or annual pass?
Your security is crucial to us. To better protect your account, we do require your photo or your child’s to associate with the digital membership card. Since the membership or annual pass is non-transferable, this acts as an extra security measure should to prevent misuse.
When does the zoo open?
Click here for daily hours and a calendar of events.
Is there a Dress Code?
In keeping with our family-friendly atmosphere, and for health and safety reasons, San Antonio Zoo strictly enforces a dress code. Proper attire must be worn at all times, including shirts and appropriate footwear.
Clothing or tattoos with offensive language or graphics are not permitted at any time.
Examples of clothing not permitted are those displaying:
- Graphic violence
- Support for drugs and drug use
- Gang symbols
- Promotion of discrimination against any group
Admission may be denied if clothing or tattoos are deemed to be inappropriate by management and the Guest refuses all reasonable options. Shirts cannot be turned inside out as a solution.
Where is the best place to park?
Public parking areas are located in and around Brackenridge Park and the new Zoo Parking Garage! The Zoo Parking Garage is located in between the zoo and Will Smith Zoo School. Parking at the garage is free during zoo business hours.
Am I allowed to bring food and drinks into the zoo?
Outside food or drink is not allowed into the zoo. Exceptions are: bottled water, baby food, and formula. Ice chests, coolers, and ice bags are not allowed on zoo grounds.
*School groups will still be allowed to bring in lunches for their classes.
Can I store personal items at the zoo while I visit?
Due to space limitations, we cannot store the personal property of guests during their zoo visit. That includes:
- Personal wheelchairs
- Toy weapons
- Roller blades
- Motorcycle helmets
- Food items
- Motorized toys
- Car seats
What items are not allowed on zoo grounds?
For the safety of other zoo guests and our animals, glass containers, weapons, alcohol, bikes, scooters, skates and skateboards, rollerblades, radios/CD players, whistles, and inflatable objects are not allowed on zoo grounds.
Are Starbucks products allowed in the zoo?
Starbucks products are allowed in San Antonio Zoo.
Are pets allowed?
Trained Service Animals are welcome at the San Antonio Zoo and required to check in upon entry. A member of the Guest Experience Team will assist all Guests and Service Animals at the entrance of the zoo with the check in process. Animals that do not meet the definition of a Service Animal per Title II and III of the ADA will not be permitted in the zoo. Service Animals must be harnessed, leashed, or tethered, unless these devices interfere with the Service Animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls. If a Service Animal becomes a disruption or is unable to remain under control, they could be excluded or removed from the zoo.
What is San Antonio Zoo's Photo Policy?
During your visit to the zoo, you may have been filmed or photographed. Your admission to the zoo serves as permission for use of these images. The commercial use of photographs, video, and film you may have taken during your visit is strictly prohibited without the express written consent of San Antonio Zoo.
What are random bag checks?
For the safety of our guests, zoo crew, and animals, our Zoo Ranger team reserves the right to inspect packages, bags and containers at Entry Point.
Does San Antonio Zoo Accept Lone Star Card Benefits?
San Antonio Zoo does not participate in the Lone Star card program.
Does the zoo rent strollers and wheelchairs?
You are welcome to bring your own strollers. In order to make your visit to San Antonio Zoo as enjoyable as possible, we also offer the following rentals:
- Single Stroller $15.00
- Double Stroller $18.00
- Wheelchair $15.00
- Electric Wheelchair $40.00
- Electric Wheelchair with canopy $50.00
*A valid drivers license is required for all rentals. Tax not included.
What experiences and animal encounters does the zoo offer during my visit?
San Antonio Zoo offers a wide array of ZOO-nique experiences that you and your family can enjoy. Please visit our experiences page for more information.
Please note, some of our experiences may be an additional charge. Also, animal experiences are not guaranteed due to inclement weather or animal availability. Masks are required for Behind-the-Scene experiences.
Does the zoo have a lost and found?
Guests to San Antonio Zoo are asked to claim or report lost items at Guest Relations located by our ticket booths. Guest can also email San Antonio Zoo at firstname.lastname@example.org to inquire about a lost items. Kiddie Park ride attendants are not responsible for articles left on ride platforms. San Antonio Zoo is not responsible for lost or damaged articles.
Charitable Donation Requests
San Antonio Zoo is pleased to give back to the community by considering all charitable donation requests from qualified 501(c)(3) nonprofit organizations. Click here to submit your application.
Does the zoo close due to inclement weather?
San Antonio Zoo is open rain or shine unless the severity of the weather poses a threat to the safety of our guests and staff. If we do close due to inclement weather we will post the news on our website and San Antonio Zoo’s social media accounts. We do not offer refunds due to inclement weather, however, we can reschedule your tickets. Please email us at email@example.com with RESCHEDULE TICKETS in the subject line. Please make sure to provide your order number.
Does San Antonio Zoo host school groups or field trips?
There is a savannah of opportunities for students to learn at San Antonio Zoo. Check out our amazing camps, field trips and other offers for teachers. Click here for more information.
Can I purchase tickets at the zoo?
San Antonio Zoo has gone digital with its admission ticketing! Lines to purchase tickets at San Antonio Zoo are a thing of the past. Tickets can be purchased here.
However, cash assistance will be available to our guests if needed.
Does the zoo offer a military discount?
Yes, San Antonio Zoo offers a $5 discount on our Standard Admission Ticket to active duty, retired, and veteran members of the military, national guard, and reserves.
Discounted tickets can be purchased here. Military member must show valid Military I.D. at zoo entry.
Does the zoo offer a senior discount?
Yes, San Antonio Zoo offers a $5 discount on our Standard Admission Ticket to seniors, ages 65 and older.
Discounted tickets can be purchased here. Senor citizen must show valid I.D. at zoo entry.
Is San Antonio a part of the Association of Zoos and Aquariums (AZA) Reciprocity Program?
San Antonio Zoo is a part of the AZA Reciprocal Program. To redeem this discount, guests must visit a Zoo Crew Team Member at the Orange Gate on the day of their visit to show proof of their zoo and/or aquarium membership. To view a list of participating zoos and aquariums please click here.