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Membership FAQs

Can I apply my admission fees toward the purchase of a membership? 

Yes; the number of admission tickets purchased can be applied depending on the level of membership you wish to purchase. For example, four general admission tickets can be applied to a Zoo Member Four Pack. Your sales receipt is required and must be applied the day of your visit.

Have you changed your membership program? 

In November 2016 the San Antonio Zoo changed our membership program after lots of feedback from you, our members. These new levels of membership allow you to custom tailor your membership package - no matter who or how many are in your pack. Now every member will have their own membership card, allowing each person to use all the benefits of zoo membership.

What are the added benefits of the new membership program? 

New look, new membership cards! No need to stop at a cashier booth. Just scan your card and proceed inside. Early entry during spring break and summer. Seven bring-a-friend days including April 2 & May 14. These dates are pre-selected and will be listed on the zoo website.

Do you have a Grandparent or Nanny Membership? 

Our new membership program allows you to add anyone you would like to your membership; grandparents, neighbors, nannies, etc.

Do you still offer add-ons or additional un-named guests? 

No; all members on the new level of membership must be named, we no longer offer un-named guests on memberships. We no longer offer add-ons, if you would like to add someone to your membership, you will add a new member ($28). These new members will receive all the benefits of membership.

How long until I receive my membership packet with my cards? 

As of January 15, memberships will no longer be mailed. You may now pick-up your new membership cards at our front desk on your next visit. Please allow two weeks for processing.

I bought a gift membership, how does that work? 

When you purchase a gift membership online you will enter the gift receiver’s information in the spaces provided. This information will then be added to our system and a gift certificate will be generated. Depending on the gift giver’s choice, the certificate and membership cards will be mailed out to the correct party. All members must be named in order for the membership to be fulfilled in a timely manner. If members are not named, names are misspelled, or areas are left blank, membership fulfillment will be delayed. When purchasing a membership onsite at a ticket booth, information will be given to the ticket attendant. This information will be used to create a gift certificate that will be given or mailed to the gift recipient or to the purchaser. Once received, the gift certificate will be brought in and redeem the membership at any of the ticket booths.

Can I transfer my membership if I move? 

Memberships and member benefits are non-transferable. This policy is intended to prevent any misuse of memberships.

Can I get a refund on my membership? 

As a 501(c)3 nonprofit organization, we do not issue refunds. Thank you for your support!

Should I laminate my membership card? 

No. Your membership card is made from a durable thermal paper that will not tear. Laminating your cards will cause them to black out. If you still wish to laminate them, you must use a non-heat emitting laminating machine.

What if my question isn’t answered here? 

Please call the membership department at 210.734.7184 or email membershipinfo@sazoo.org.