Monthly Membership FAQ

What Benefits Do I Get If I Purchase A Monthly Membership?

Each holder on a Monthly Pass will receive all of the standard benefits for a member of the San Antonio Zoo in effect at any given time to include unlimited admissions to San Antonio Zoo whenever it is open to the public, the “Bring A Friend” free tickets, discounts, and various other benefits as described on San Antonio Zoo’s monthly pass section of the webpage for a basic membership pass.

What if my Monthly membership expires due to non-payment?

Yes, you can update your form of payment from logging into your portal. To login to the web portal from your smartphone you must go to https://sazoo.ticketapp.org/portal/.

What happens if my monthly passes expire due to non-payment and I purchase new processing fees for new passes?

You do not need to buy new processing fee, simply pay the past due amount for the months not paid to activate your membership. If you have repurchased new processing fee, this can be applied towards your lapsed/expired memberships. As a 501(c)3 nonprofit organization, we do not issue refunds.

Can I cancel my Annual Pass to join the Monthly Membership Program?

No. If you have a current annual pass we highly recommend you stay on it. If cancelling your annual pass, you will lose out on all remaining months and benefits associated with the pass level you have.

I Would Like To Cancel My Monthly Membership. How Do I Do That?

Monthly Memberships cannot be cancelled after purchase.

What Is The Initial Term?

Each monthly term is 12 months.

I Have New Debit/Credit Card. Do I Need To Update That For My Monthly Membership?

Yes, you can update your form of payment from logging into your portal. To login to the web portal from your smartphone you must go to https://sazoo.ticketapp.org/portal/.

If I Purchase A Monthly Membership, Will I Still Get A Digital Membership?

Yes.  Guests will receive this immediately after purchase.

How do I use my Monthly Membership?

To login to the portal  from your smartphone you must go to https://sazoo.ticketapp.org/portal/, select “My Account”, and select “locate membership”.  Once you have logged in, click on “your name”, then select “profile”. Look for your most current membership and select, “Digital membership”. Select the name(s) you want to.

Can I apply my daily admission tickets towards a Monthly Membership?

No, you can only apply Daily Admission tickets towards an Annual Pass.

Can I add people to my Monthly Membership after I have already created an account?

As a Monthly Membership, if you wanted to “add” someone to your existing account, you would just buy a Monthly Membership for that person(s).

Will I be grandfathered into my Monthly Membership if prices increase in the future?

Yes. If you purchase a Monthly Membership at a specific price, you will be grandfathered in to that monthly price.

From the time of purchase, what is the expiration date of my Monthly Membership digital pass?

The expiration date will be month to month.

For the Monthly Membership, can I pay cash or do I need to pay with a debit/credit card?

No cash. Monthly Memberships must be paid with a valid debit or credit card.

Can I use my Monthly Membership at other Zoos and Aquariums?

San Antonio Zoo is a part of Association of Zoos and Aquariums (AZA) Reciprocal Program. However, not all AZA-accredited zoos and aquariums participate in the Reciprocal Admissions Program. Should you have any questions about an institution’s participation in the Reciprocal Program, please contact the zoo or aquarium directly BEFORE you visit.

Do you offer Senior, or Military discounts for Monthly Memberships?

We offer Senior and Military discounts for daily admission online. We do not offer senior or military for our Monthly Memberships.

I do not have my smartphone on me with my digital pass. Can I still enter the zoo?

If you do not have access to a Digital Membership, we can assist with setting up your Membership and attaching it to a physical card. If you have already set it up and generated a barcode, we can no longer attach your Membership to a card.

Are guest passes included with Monthly Memberships?

Certain memberships have the benefit of 2 complimentary any day tickets. Please check to see which Monthly Membership you have to see if you have that benefit.

What if my question isn’t answered here?

Please call the Annual Memberships department at 210-734-7184 or email information@sazoo.org.

Is San Antonio Zoo a part of the association of zoos and aquariums (AZA) reciprocity program ?

San Antonio Zoo is a part of the AZA Reciprocal Program. To redeem this discount, guests must visit one of our ticket booths the day of their visit and are required to show proof of their zoo and/or aquarium membership. To view a list of participating zoos and aquariums please click here.