Membership Questions
Annual Membership FAQ
Your security is crucial to us. To better protect your account, we do require your photo or your child’s to associate with the digital membership card. The membership will not present as active until fully set up with a photo. Since the membership is non-transferable, this acts as an extra security measure should to prevent misuse.
Your Annual Membership starts from the moment of purchase.
Memberships cannot be refunded (partially or fully), downgraded, pro-rated or extended after purchase.
Annual Membership and Membership benefits are non-transferable. This policy is intended to prevent any misuse of Annual Memberships.
When you purchase a gift Annual Membership online you will enter the gift receiver’s information in the spaces provided. All Membership holders must be named in order for the Membership to be fulfilled in a timely manner. If Memberships holders are not named, names are misspelled, or areas are left blank, Membership fulfillment will be delayed. As soon as the gift Annual Pass is processed online or onsite it will be valid immediately and a digital Annual Membership will be emailed to the email address listed.
Annual Memberships are no longer mailed. A Digital Annual Membership will be emailed immediately after purchase. If you purchased an Annual Membership while at the zoo and want to gain entry just to show your ID at the gate. All ID users will need to have their picture taken.
No; all Membership holders must be named, we no longer offer un-named guests on Annual Memberships. We no longer offer add-ons, if you would like to add someone to your Annual Memberships, you will add a new Annual Memberships to your pack. These new Annual Membership holders will receive all the benefits of an Annual Membership.
The Digital Annual Membership is an additional option for Members. If you prefer not to have the Digital Annual Membership, we can assist with setting up your membership and attaching it to a physical card. If you have already set it up and generated a barcode, we can no longer attach your Membership to a card.
To upgrade your Supporter Annual Membership to an Advocate Annual Membership, you will need to stop by Outpost Amazonia within the first 60 days of your purchase.
Monthly Members cannot upgrade if they are on a monthly payment plan.
Yes; the number of admission tickets purchased can be applied depending on the level of Annual Membership you wish to purchase. For example, four general admission tickets can be applied to a Zoo Annual Membership Four Pack. Your sales receipt is required and must be applied the day of your visit.
San Antonio Zoo is a part of the AZA Reciprocal Program. To redeem this discount, guests must visit one of our ticket booths the day of their visit and are required to show proof of their zoo and/or aquarium membership. To view a list of participating zoos and aquariums please click here.
Please call the Annual Membership’s department at 210.734.7184 or email information@sazoo.org.
Monthly Membership FAQ
Each holder on a Monthly Pass will receive all of the standard benefits for a member of the San Antonio Zoo in effect at any given time to include unlimited admissions to San Antonio Zoo whenever it is open to the public, the “Bring A Friend” free tickets, discounts, and various other benefits as described on San Antonio Zoo’s monthly pass section of the webpage for a basic membership pass.
Yes, you can update your form of payment from logging into your portal. To login to the web portal from your smartphone click here.
You do not need to buy new processing fee, simply pay the past due amount for the months not paid to activate your membership. If you have repurchased new processing fee, this can be applied towards your lapsed/expired memberships. As a 501(c)3 nonprofit organization, we do not issue refunds.
No. If you have a current annual pass we highly recommend you stay on it. If cancelling your annual pass, you will lose out on all remaining months and benefits associated with the pass level you have.
Monthly Memberships cannot be cancelled after purchase.
Each monthly term is 12 months.
Yes, you can update your form of payment from logging into your portal. To login to the web portal from your smartphone click here.
Yes. Guests will receive this immediately after purchase.
To login to the portal from your smartphone click here, select “My Account”, and select “locate membership”. Once you have logged in, click on “your name”, then select “profile”. Look for your most current membership and select, “Digital membership”.
No, you can only apply Daily Admission tickets towards an Annual Pass.
As a Monthly Membership, if you wanted to “add” someone to your existing account, you would just buy a Monthly Membership for that person(s).
Yes. If you purchase a Monthly Membership at a specific price, you will be grandfathered in to that monthly price.
The expiration date will be month to month.
No cash. Monthly Memberships must be paid with a valid debit or credit card.
San Antonio Zoo is a part of Association of Zoos and Aquariums (AZA) Reciprocal Program. However, not all AZA-accredited zoos and aquariums participate in the Reciprocal Admissions Program. Should you have any questions about an institution’s participation in the Reciprocal Program, please contact the zoo or aquarium directly BEFORE you visit.
We offer Senior and Military discounts for daily admission online. We do not offer senior or military for our Monthly Memberships.
If you do not have access to a Digital Membership, we can assist with setting up your Membership and attaching it to a physical card. If you have already set it up and generated a barcode, we can no longer attach your Membership to a card.
Certain memberships have the benefit of 2 complimentary any day tickets. Please check to see which Monthly Membership you have to see if you have that benefit.
Please call the Annual Memberships department at 210-734-7184 or email information@sazoo.org.