Annual Membership FAQ
Do I need to have my photograph taken for my membership?
Your security is crucial to us. To better protect your account, we do require your photo or your child’s to associate with the digital membership card. The membership will not present as active until fully set up with a photo. Since the membership is non-transferable, this acts as an extra security measure should to prevent misuse.
Does my annual Membership start from the moment of purchase or the first time I scan into the zoo?
Your Annual Membership starts from the moment of purchase.
Can I get a refund on my Annual Membership?
Memberships cannot be refunded (partially or fully), downgraded, pro-rated or extended after purchase.
Can I transfer my Annual Membership if I move?
Annual Membership and Membership benefits are non-transferable. This policy is intended to prevent any misuse of Annual Memberships.
I bought a gift Annual Membership, how does that work?
When you purchase a gift Annual Membership online you will enter the gift receiver’s information in the spaces provided. All Membership holders must be named in order for the Membership to be fulfilled in a timely manner. If Memberships holders are not named, names are misspelled, or areas are left blank, Membership fulfillment will be delayed. As soon as the gift Annual Pass is processed online or onsite it will be valid immediately and a digital Annual Membership will be emailed to the email address listed.
How long until I receive my Annual Membership packet with my cards?
Annual Memberships are no longer mailed. A Digital Annual Membership will be emailed immediately after purchase. If you purchased an Annual Membership while at the zoo and want to gain entry just to show your ID at the gate. All ID users will need to have their picture taken.
Do you still offer add-ons or additional un-named guests?
No; all Membership holders must be named, we no longer offer un-named guests on Annual Memberships. We no longer offer add-ons, if you would like to add someone to your Annual Memberships, you will add a new Annual Memberships to your pack. These new Annual Membership holders will receive all the benefits of an Annual Membership.
Am I required to get a digital Annual Membership?
The Digital Annual Membership is an additional option for Members. If you prefer not to have the Digital Annual Membership, we can assist with setting up your membership and attaching it to a physical card. If you have already set it up and generated a barcode, we can no longer attach your Membership to a card.
Do you have questions regarding digital Annual Memberships?
Click Here for more information regarding digital Annual Memberships
Can I upgrade from a Supporter Annual Membership to an Advocate Annual Membership?
To upgrade your Supporter Annual Membership to an Advocate Annual Membership, you will need to stop by Outpost Amazonia within the first 60 days of your purchase.
Can I upgrade from a Monthly Membership to an Annual Membership?
Monthly Members cannot upgrade if they are on a monthly payment plan.
Can I apply my admission fees toward the purchase of an Annual Membership?
Yes; the number of admission tickets purchased can be applied depending on the level of Annual Membership you wish to purchase. For example, four general admission tickets can be applied to a Zoo Annual Membership Four Pack. Your sales receipt is required and must be applied the day of your visit.
IS SAN ANTONIO ZOO A PART OF THE ASSOCIATION OF ZOOS AND AQUARIUMS (AZA) RECIPROCITY PROGRAM ?
San Antonio Zoo is a part of the AZA Reciprocal Program. To redeem this discount, guests must visit one of our ticket booths the day of their visit and are required to show proof of their zoo and/or aquarium membership. To view a list of participating zoos and aquariums please click here.