• Skip to primary navigation
  • Skip to content
  • Skip to footer
  • Will Smith Zoo School
  • Conservation
  • Host an Event
  • Kiddie Park
  • Tickets
  • Annual Passes
  • Donate

San Antonio Zoo

San Antonio Zoo

VIEW ZOO HOURS ▸

  • Guest Info
  • Experiences
  • Events
  • Virtual Tours
  • Education Programs
  • Merchandise
  • Get Involved

Digital Annual Pass FAQ

DIGITAL ANNUAL PASS DOWNLOADING FAQ

 

How do I add the Annual Pass to my iPhone?

Access the email from your smartphone and click the “Download” button, then click “Add to Wallet” and “Add.” The pass will automatically go to your iPhone’s Apple Wallet. It can be accessed in Wallet at any time.

How do I add the Annual Pass to my Android phone?

Android users need to download Wallet Passes from Google Play. After you have the app, access the email from your smartphone and click “Download” in the annual email, and the Pass will automatically go to your Wallet Passes app, where it can be accessed at any time.

I’d prefer not to use this digital Annual Pass, what should I do?

Upon arrival to the zoo, stop by a ticket window to receive a temporary annual pass daily entry voucher to enter the zoo. Please be prepared to show ID.

I don’t have a mobile phone, what can I do?

No phone, no worries. Please have your ID ready at our entry point gate. Our team will look up your account and check in everyone on the account. Any request of an additional, lost, stolen, or damaged annual pass card will cost $5.00.

We want to do our best to refrain from having to print out an annual pass card complimentary or not.

I have a question about my annual benefits.

Please sazoo.org/annualpass about Annual Pass benefits.

My name is spelled wrong/Annual level is incorrect.

Please contact us at information@sazoo.org or 210-734-7184 to update your Annual Pass records.

My family member is on this annual account also, how can she/he receive the pass?

Navigate to the back of the Pass (click the small “i” on the front) and use the “Share Pass” button to send the Pass to your secondary family member.

I downloaded my pass but I can’t find it.

If you have an iPhone, the Pass will automatically download to Apple Wallet. Check the app for your new Pass (scroll through any Pass that are already there–it may be hiding!). If you have an Android, you’ll need to download Wallet Passes from the Play Store prior to downloading the Pass.

MAKE YOUR ZOO VISIT AN ADVENTURE.

MONTHLY MEMBERSHIPS

Starting as low as $3 per Month

There’s always something new to see at the zoo. Each year is packed with events and exciting additions. This auto-renewing pass gives you year-round admission to the zoo and more!

LEARN MORE

ANNUAL PASS SALE

Starting at $33 per person

There's always something new to see at the zoo. Each year is packed with events and exciting additions.

LEARN MORE

Get San Antonio Zoo Updates!

Thank you for subscribing

We’re Social Animals

Footer

San Antonio Zoo®, operated by San Antonio Zoological Society, is a non-profit organization committed to securing a future for wildlife.

ABOUT US

NEWSROOM

CONTACT US

ZOO HOURS

CHARITABLE DONATIONS

CAREERS

PRIVACY POLICY

MISSION

Inspire people to love, engage with, act for, and protect animals and the places they live through sharing our passion for animal care, education and conservation.

VISION

Securing a future for wildlife.

San Antonio Zoo
  • Buy Tickets
  • Annual Pass
  • Donate
  • Guest Information
    • Zoo Map & Rentals
    • Zoo FAQs
    • Insider Tips
    • Dining
  • Hours of Operation
  • Kiddie Park
  • Animals
  • Events
  • Virtual Tours
  • Experiences
  • Join The Zoo!
  • Education Programs
  • Get Involved
  • Shop
  • Home
  • Will Smith Zoo School
  • Conservation
  • Host an Event