Annual Pass FAQ
Annual Pass FAQs
Can I apply my admission fees toward the purchase of an annual pass?
Yes; the number of admission tickets purchased can be applied depending on the level of annual pass you wish to purchase. For example, four general admission tickets can be applied to a Zoo Annual Pass Four Pack. Your sales receipt is required and must be applied the day of your visit.
Have you changed your annual pass program?
In November 2016, San Antonio Zoo changed the annual pass program after lots of feedback from you, our annual pass holders! Our new annual pass allows you to custom tailor your annual pass package – no matter who or how many are in your pack. Now every member will have their own annual pass card, allowing each person to use all the benefits of a zoo annual pass.
What are the added benefits of the new annual pass program?
New look, new annual pass cards! No need to stop at a cashier booth. Just scan your card at our Entry Point and proceed inside the zoo. Early entry during spring break and summer. Four bring-a-friend days and free events.
Do you have a Grandparent or Nanny annual pass?
Our new annual program allows you to add anyone you would like to your annual pass; grandparents, neighbors, nannies, etc.
Do you still offer add-ons or additional un-named guests?
No; all pass holders on the new level of annual passes must be named, we no longer offer un-named guests on annual passes. We no longer offer add-ons, if you would like to add someone to your annual pass, you will add a new annual pass to your pack. These new pass holders will receive all the benefits of an annual pass.
How long until I receive my annual pass packet with my cards?
Annual passes are no longer mailed. You may now pick-up your new annual pass cards at our front desk on your next visit.
I bought a gift annual pass, how does that work?
When you purchase a gift annual pass online you will enter the gift receiver’s information in the spaces provided. This information will then be added to our system and a gift certificate will be generated. All pass holders must be named in order for the pass to be fulfilled in a timely manner. If pass holders are not named, names are misspelled, or areas are left blank, pass fulfillment will be delayed. When purchasing an annual pass onsite at a ticket booth, information will be given to the ticket attendant. This information will be used to create the annual pass(es) for the recipient to claim on their next visit.
Can I transfer my annual pass if I move?
Annual passes and pass benefits are non-transferable. This policy is intended to prevent any misuse of annual passes.
Can I get a refund on my annual pass?
As a 501(c)3 nonprofit organization, we do not issue refunds. Thank you for your support!
Should I laminate my annual pass card?
Your annual pass card is made from a durable thermal paper that will not tear. Laminating your cards will cause them to black out. If you still wish to laminate them, you must use a non-heat emitting laminating machine.
What if my question isn’t answered here?
Please call the annual pass department at 210.734.7184 or email email@example.com.